Press
Amsterdam, 15 Jul 2026. In this article published in Business Wise, a.s.r. Chief Data Officer Maarten Kramer explains how the insurer, working with Rewire, deployed AI agents to process personal injury claims. He describes treating an agent like a new employee, starting with a trial run and building up its capability through explicit instructions and expert feedback. All 120 employees in the claims department now work daily with these digital colleagues, and Kramer notes that transparency and staff involvement from day one were as important as the technology itself in building trust.
